Terms & Conditions

1. Acceptance

By accepting a quotation, booking our services, or allowing work to commence, you agree to these Terms & Conditions.

2. Quotations

• All quotations are valid for 30 days unless otherwise stated.
• Quotations are based on the information provided by the customer and our visual assessment.
• Additional work discovered after work begins may incur additional charges. Any extra costs will be discussed and agreed before proceeding.

3. Access

The customer is responsible for providing safe and unrestricted access to the work area. This includes:

• Access to an outdoor water supply unless otherwise agreed.
• Access to electrical power where required.
• Removal of vehicles, garden furniture, plant pots, bins and other obstacles from the work area.
• Ensuring pets and children remain away from the working area throughout the service.

Delays caused by restricted access may result in additional charges.

4. Water Supply

Unless otherwise agreed, the customer must provide a working outdoor tap with adequate water pressure. If a water supply is unavailable or unsuitable, additional charges may apply where we are required to transport water.

5. Weather

Exterior cleaning is weather dependent. We reserve the right to postpone work due to heavy rain, high winds, freezing temperatures or any weather conditions that may affect safety or the quality of the finished result. The appointment will be rearranged at the earliest convenient date.

6. Payments

• Payment is due immediately upon completion unless otherwise agreed in writing.
• We accept cash and bank transfer.
• Late payments may incur interest and recovery costs where permitted by law.
• Commercial customers may be offered agreed payment terms.

7. Cancellations

• Cancellations with more than 48 hours’ notice are free of charge.
• Cancellations within 48 hours of the appointment may be subject to a cancellation fee of up to 20% of the quoted price to cover lost time and scheduling.
• Failure to provide access on the agreed day may also result in a call-out charge.

8. Customer Responsibilities

The customer agrees to:

• Inform us of any damaged surfaces, loose pointing, cracked paving, leaking gutters, damaged roof tiles, fragile rendering or known defects before work begins.
• Notify us of any underground services, electrical installations or hazards.
• Remove any valuable or delicate items from the working area.

We cannot accept responsibility for issues arising from defects that were present before work commenced.

9. Existing Damage

Pressure washing can reveal pre-existing defects that may have been hidden beneath dirt, moss or algae. We are not responsible for:

• Loose pointing becoming dislodged.
• Existing cracks becoming visible.
• Loose or damaged roof tiles.
• Previously weakened concrete or paving.
• Existing damaged sealants.
• Existing unstable render or paint.
• Existing block paving movement.

10. Roof Cleaning

Roof cleaning is carried out using professional methods suitable for the roof type. Although every care is taken:

• We cannot guarantee that fragile or aged tiles will not crack due to their existing condition.
• Customers must advise us of any known leaks before work begins.
• We are not responsible for pre-existing roof defects that become apparent following moss removal.
• Some staining may remain where permanent discolouration has occurred.

11. Driveway & Patio Cleaning

Results depend upon the condition of the surface. While we aim to achieve the best possible finish:

• Permanent stains including rust, oil, tyre marks, paint, cement, tannin staining and battery acid cannot always be completely removed.
• Weed regrowth and moss may return over time depending on weather conditions and maintenance.
• Re-sanding block paving should ideally be completed in dry weather and may be delayed if conditions are unsuitable.

12. Chemical Treatments

Where biocides or cleaning chemicals are used:

• They are applied in accordance with manufacturer guidance.
• Results may continue to improve over several weeks.
• Plants will be protected where reasonably possible; however, customers should inform us of delicate plants, ponds or sensitive areas before work begins.
• Customers should keep children and pets away from treated areas until completely dry.

13. Drainage

We will make every reasonable effort to manage wastewater responsibly. The customer is responsible for informing us of any drainage issues before work begins.

14. Photographs

Unless the customer requests otherwise in writing before work starts, we reserve the right to take before and after photographs of completed work for insurance records, quality control and marketing purposes. No personal information or house numbers will be intentionally displayed where reasonably possible.

15. Insurance

CJ Pressure Washing maintains Public Liability Insurance. A copy of our insurance certificate is available upon request.

16. Limitation of Liability

Our liability shall be limited to the value of the work carried out. We are not liable for:

• Pre-existing defects.
• Damage caused by poor previous workmanship.
• Natural wear and tear.
• Hidden defects that could not reasonably be identified before work commenced.
• Delays caused by weather or circumstances beyond our control.

Nothing in these Terms & Conditions excludes liability where exclusion is prohibited by law.

17. Satisfaction

If you are unhappy with any aspect of the completed work, you must notify us within 48 hours. We will be given a reasonable opportunity to inspect the work and, where appropriate, rectify any genuine issues before any third-party contractor is instructed.

18. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales.

Contact us

CJ Pressure Washing
Website: https://cjpressurewashing.uk/
Email: cjpressurewashin@gmail.com
Telephone: 07523 966637

Last updated: July 2026